DME Dashboard¶
Source: 2/18 Meeting (2026-02-18), Jeff's TKA DME Complaint Research (ChatGPT)
Priority: Tier 3 — requires data from Tiers 1-2
Status: Planned
Job To Be Done¶
DME operations staff (Pete) need to see which patients need equipment attention, rental lifecycle status, and proactive alerts. Currently there's no visibility into patient equipment usage.
"Like you could have in the dashboard, and we don't know who would have it here, maybe it's Pete, that might get some of these things that over time we can recommend, AI can recommend that. So we could actually manage the patient's care without always calling them." — 2/18 Meeting
Pain¶
- No visibility into patient equipment usage between delivery and pickup
- No proactive identification of frozen-knee risk or DVT patterns
- Rental end-dates and insurance coverage expiry tracked manually
- Pickup scheduling is reactive, not planned
- Pete manages operations across many patients with no dashboard view
Value¶
Staff like Pete get dramatically more efficient. Proactive alerts surface patients who need attention before they call. Rental lifecycle management prevents revenue leakage.
Requirements¶
Different dashboards for different stakeholders¶
"And there could be multiple. Then, you know, it could be at the very end, too, is that ingestion of the... Could be different price. The more you ingest into this, the better the rod." — 2/18 Meeting
| Stakeholder | View | Key Data |
|---|---|---|
| Doctors | Complication risk | Frozen knee indicators, DVT patterns, ROM progression stalls |
| Business/Sales | Spend and revenue | Equipment costs, rental revenue, insurance coverage status |
| Back office (Pete) | Operations | ROM status, equipment status, patient compliance, upcoming actions |
Proactive alerts¶
Flag patients who need attention before they call:
- CPM usage dropping (potential frozen knee)
- Rental period ending — schedule pickup
- Insurance coverage expiring — notify patient
- No engagement with care plan for X days
- Equipment complaint patterns suggesting escalation needed
The Day 3-5 alert (from Jeff's research)¶
"Day 3-5 is the most dangerous period in recovery. Compliance collapses here."
The dashboard should flag patients in the Day 3-5 window who show signs of drop-off — this is the highest-value proactive intervention point.
Downstream cost visibility¶
"The downstream impact of poor DME compliance: stiff knee manipulation, PT overutilization, pain calls, ER visits, readmissions, low satisfaction scores, bundle penalties. And the kicker: surgeons get blamed for behavior failures." — Jeff's research
Rental lifecycle management¶
Track the full rental lifecycle: ordered → delivered/set up → active rental → end-date approaching → pickup scheduled → returned.
Insurance coverage tracking¶
Track coverage expiry dates. Alert when coverage is running out.
Data Dependencies¶
This dashboard requires data flowing from:
- DME Care Plan — what equipment each patient has, assignment date
- Equipment Chat Agent — patient interaction patterns, complaint types
- Companion/Caregiver — whether caretaker is engaged
Without Tiers 1-2 generating data, the dashboard has nothing to show.